Frequently Asked QuestionsAre your roses real?
No, our roses are handmade artificial roses. These are made to last a life time.Do you ship internationally?
Yes we do.How do I take care of my roses?
Please carefully take note of the following recommendations for a long-lasting impression of our artificial roses:
Returns and Exchanges
- If a rose falls off, please use super glue to re bond it.
- Use a gentle brush to remove any dust that has accumulated on the rose petals.
- Avoid direct exposure to sunlight, strong air conditioning fans or vents.
We do not offer any refunds or exchanges due to changes of mind. Rose colours may also appear different due to lighting.Faulty Items
At Teddy Rose Australia, our customised arrangements are all crafted to the highest standards. If your bear is damaged or defective, please email us at email@example.com with pictures attached and our team will assist you. All approved refunds for damaged or defective arrangements will be issued as per the original method of payment.